How can we help?
Help & FAQs
Getting Started
Upon booking our service, an account is automatically generated for you. Simply set up your account, select a password, and you’re good to go
We’re headquartered in Steamboat Springs, CO, and extend our services to nearby regions. Curious if we cover your location? Feel free to reach out and inquire!
Our standard cleaning encompasses a comprehensive array of tasks involved in cleaning a home or apartment. This includes cleaning and vacuuming floors, tidying bathrooms, kitchens, living rooms, dusting, and more. Additionally, we offer extra services such as cleaning inside the fridge and oven, which can be selected on the booking form.
Our pricing is determined by the square footage and the number of bedrooms and bathrooms in your home. Simply input these details, and the price will be instantly displayed on our website.
Yes, we bring our own cleaning supplies. However, if you have any specific requests, please let us know, and we’ll do our best to accommodate them.
Absolutely! You can communicate any special requests or additional tasks by replying to your confirmation email, logging into your account to add comments, or contacting us via email at [email protected] or by phone at 970.528.2378. We’re here to assist you anytime.
Pricing & Policies
Absolutely! Just input your coupon or gift card code into the booking form while creating your appointment. Your final price will automatically adjust to reflect your coupon balance. You can also check your gift card balance anytime by logging into your account.
In most cases, you can directly enter your coupon code on the booking form. If you encounter any issues, please reach out to us for assistance.
If our cleaning doesn’t meet your expectations, we’ll return to address any concerns. We’ll continue to take additional steps until you’re completely satisfied with our service.
If something doesn’t meet your expectations, please inform us. We’ll dispatch a team to rectify the situation. If, after the re-clean, you’re still unsatisfied, we offer a full refund.
You can cancel your appointment anytime at no charge, provided it’s done more than 24 hours before the scheduled cleaning. However, cancellations within 24 hours of the appointment or instances where we are unable to access the premises upon arrival will incur a $100 charge.
Manage Your Account
To log into your account, visit our customer page at https://bestcleaningco.launch27.com/login.
You can request a password change on the customer login page at https://bestcleaningco.launch27.com/login.
Log in to your account at https://bestcleaningco.launch27.com/login and select “Forgot Password.” Enter your email address, and you’ll receive instructions to complete the password reset process.
Log in to your account at https://bestcleaningco.launch27.com/login and make changes to your address details.
Log in to your account at https://bestcleaningco.launch27.com/login and update your payment details. Your new card will automatically become your default card on file.
Simply visit our booking form and schedule your appointment online. Alternatively, feel free to give us a call if you encounter any issues.
Trust & Safety
Rest assured, all our team members undergo thorough interviews and pass a nationwide detailed background check. Unlike 1099 contractors, our employees are direct hires.
If any issues arise, we’re committed to setting things right. Please notify us immediately, and we’ll promptly address the situation. That’s our pledge to you!
We prioritize your security with multiple layers of protection. Our booking page is safeguarded by extended validation SSL, while our booking form features its own 256-bit security layer. Credit card transactions are processed through a secure payment processer, which employs its own 256-bit security protocol. Additionally, we don’t store credit card numbers in our system, only a token for charging purposes. Your security is paramount to us.
Absolutely. As part of our rigorous pre-screening process, all applicants undergo detailed nationwide background checks.